Emirates & Oman
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General Information:  

  • Departure (Pick Up)

    For Private Tours

    Gray Line will pick up its customers in most of the major hotels. The pick up time vary between 1 hour to 15 minutes before the start of the tour. We will confirm you one day earlier a precise time by email.

    For Sit in Coach Tours

    Gray Line will pick up its customers in most of the major hotels in DUBAI and ABU DHABI . The pick up time vary between 1 hour to 30 minutes before the start of the tour at Gray Line terminal. We will confirm you one day earlier a precise time by email.

    Arrival (Drop Off)

    For Private Tours

    After the tour, our vehicle will drop off the passengers back to the hotel.

    For Sit in Coach Tours

    After the tour, our vehicle will drop off the passengers in the hotel or in big malls, please check conditions of drop off of each excursions. 
     
  • Boarding - All tours leave Gray Line’s Terminal or we pick up in your hotel depending on your tour & reservation.
     
  • Meals - Meals during tours are not included except where noted, but lunch stops are scheduled on all day tours.
     
  • Included in Price - The fares shown include transportation, all admission charges, and accommodations as stated on multiday tours.  All of our drivers are UAE & OMAN licensed.
     
  • Child Fares - The child fares apply to children ages 3-11.99 on all motor-coach tours.
     
  • Cancellation -  Gray Line reserves the right to cancel or change any tour, schedule, route, or price, and to cancel or substitute tour stops without notice.   Any tour may be cancelled if fewer than ten (10) full fares are sold by scheduled departure time.  Tours will not operate on New Year’s Day.
     
  • Rates - All rates are in U$D, AED or RO.
     
  • Weather - Tours operate rain or shine, Gray Line reserves the right to cancel tours in the event of severe weather conditions.
     
  • ADA - While not required, we recommend you provide 48 hours’ notice if a wheelchair accessible coach is required to expedite our service for you.  Please send email to assistance24@grayline.ae.
     
  • Prepaid/Internet vouchers - Customers with prepaid vouchers must bring their printed vouchers with them.
     
  • Refund Policy - All refunds are as per cancellation policy of each tour.

Responsibility:  All of the tours on this site will be carried out under the business management of Grayline Tourism (LLC) & Red Point Tourism (LLC).

Gray Line UAE & OMAN acts only as an agent for the attractions and is in no way to be considered the principal or the operator of the subject services.  Gray Line shall not be liable for any inconvenience, loss, damage, injury, accident, delay or irregularity which may be occasioned by reason of defect or through the acts of omissions of any company or person performing or rendering the services other than motor coach transportation described on this site.  

The only contract shall be the voucher confirmation when issued and delivered to the passenger, and by acceptance of such confirmation, the passenger agrees to the terms thereof.