Frequently Asked Questions

General Questions:

Why should I choose Gray Line?

Being a part of the Gray Line Worldwide brand recognised as a leader in creating and operating sightseeing day tours and excursions for over 100 years means you have the best of the best at your service.  

What is included in your tours?

As a rule of thumb our tours include complimentary pick up in all major hotels,shopping mall, round trip transportation and professional tour guides.

Do I have to use passport on your tours?

There is no need for passport on most of our tours. Bus some might we will advise you for those excursions take you between countries where standard regulations regarding passports apply.

What should I take with me on your tours?

You only need to take the most basic personal belongings with you for our day tours. A good idea is to bring a fanny-pack or a small backpack, but by no means is that a requirement. 

What languages do your offer on your tours? 

Our day tours and excursions are by default guided in new more than 10 languages. However, we have several tours that for Spanish, Italian, Portuguese, German, French, Japanese, Chinese, Russia & Korea… Click each tour to see what language apply.

How will I receive my tickets?

When you have completed the booking process there will be an electronic ticket on your screen that you can print out. You will also receive an e-mail with a voucher that you can print out.

How does pick up and drop off work?

We ask our passengers to be ready for pick up in front of hotel or house 30 – 45 minutes before scheduled departure of their tour in Emirates & Oman.

Gray Line shuttle busses collect passengers from hotels bring them to Gray Line Bus Terminal in Dubai (Metro – Dubai Internet City), which is the main departure location for our sightseeing tours.

For Abu Dhabi, Muscat, Fujairah, Salalah, Ras Al Khaimah we pick up from your hotel.  

Your electronic tickets and e-mail voucher contain detailed information on pick up and drop off. 

What are your pick up locations?

All hotels and larger guest houses in Dubai, Abu Dhabi, Muscat, Fujairah, Salalah, Ras Al Khaimah
Also at Dubai the Grayline Terminal (Metro – Dubai Internet City) 

When is my pick up & drop off? 

Pick up for tours starts 30-60 minutes before scheduled departure of tour. 
We ask our passengers to be ready for pick up in front of hotel or house 30 minutes before scheduled departure of their tour. 

Returning from tours passengers are dropped off at the hotels or guest houses they were pick up from or major shopping mall. Please check each tour conditions as drop off changes from one tours to the other.

Is smoking allowed on board your coaches? 

Smoking on board our coaches is strictly prohibited.  

What should I wear on your tours? 

Weather in Emirates & Oman is generally very good climate but very hot in summer & mild in winter.
We advise you to keep always a light sweet shirt in both seasons.

Air Conditioning is always strong everywhere.

Are meals included in your tours? 

Meals are only included in full day tours. However each tour has different inclusions please check.
Consumption of food or beverages on board our coaches is prohibited.

Why does the currency change at checkout?

Though you can select to view your tours in your native currency for ease of reference, the final transaction will be processed in USD or AED. This will display in the “Total cost” section on your purchase page. The approximate currency conversion shown is based on current information from multiple public sources. Please be aware that the actual conversion rates utilized by your card issuer or bank may vary from these public sources.


General Questions:

What is Dubai EXPO 2020?

The World Expo in Dubai will be the first to be held in the MENA & SA (Middle East and North Africa & South Asia) region. It will consist of a series of pavilions connected by common themes that apply to all of humanity. The Expo provides a platform for the world’s best and brightest to display their most creative and ingenious ideas.

What is Dubai EXPO 2020 Tours?

Dubai EXPO 2020 Tours are designed to offer you a quality and convenient way of discovering the EXPO by adding our own version of Dubai City Tours & Ground Services with Guiding Services and taking you to the World Class Attractions all over the UAE at the same time.

What is Dubai EXPO 2020 Packages?

Dubai EXPO 2020 Packages adopted programs to explore the Dubai EXPO 2020 allowing our guests to discover UAE and the EXPO 2020 from Airport Meet & Greet Services to Hotel Transfers & Stay up to Tour Packages with Tickets to Dubai EXPO Site.

When is Dubai EXPO 2020?

Expo 2020 will run for six months from 1 October 2021 to 31 March 2022. It will be open seven days a week, from 10:00 to 00:00 on weekdays and 10:00 to 02:00 on weekends and special days.3

What is the main theme of Dubai EXPO 2020?

Expo 2020 centers on the theme of “Connecting Minds, Creating the Future.” This links back to three main ideas –
“Opportunity”, ”Mobility” and “Sustainability”, which will drive the Exhibition displays

Where is the location of Dubai EXPO 2020?

The main site of Expo Dubai 2020 will be a 438-hectare area (1083 acres) located between Dubai and Abu Dhabi cities, near Dubai emirate’s western border with Abu Dhabi emirate.

How to find and go to the location of Dubai EXPO 2020 Site?

We offer Daily Roundtrip transfers from/to Dubai/Abu Dhabi Hotels – Dubai EXPO 2020 Site from 9am to 18h00.
Public Transportation is also available by taking the Dubai Metro Red Line that connects to Route 2020 Line at Nakheel Harbour and Tower Station

What is included in Dubai EXPO Ticket if I purchase?

Purchasing Dubai EXPO 2020 Tickets include one way or roundtrip transfers from your hotel to Dubai EXPO 2020 Site, City Tours and Packages with Overnight Hotel Stay to complete your EXPO Experience.

How to get ticket of Dubai EXPO 2020?

As an Official Dubai EXPO 2020 Ticket Reseller – You can buy your tickets in our website or email us directly on [email protected] to assist you.



General Questions:

What is Sightseeing Tours?

Sightseeing Tours are consists of a day tour trip visiting famous attraction in Dubai including a transfer service and a driver captain with a multilingual audio guiding service.

What are included in the Desert Safari Tours?

Desert Safari tours included an extreme 4×4 Dune Bashing, Camel Riding, Henna Tattoo, some great entertainment shows and a delicious BBQ Dinner with an International Buffet

Which type of vehicles are available for Transfers?

Our fleet offers various type of vehicle that would best fit to your travel trips which include a choices of air-conditioned 4 seater sedan, 7 seater van, 15 seater van, 33 seater & 50 seater deluxe bus.   

What are the best Multi Day Tour Packages in Dubai?

We offer daily guaranteed tour packages from 2 Nights/3 Days stay up to 11 Nights/12 Days Multiday Tour Package perfect for frequent individual traveler or even group of travelers who want to discover our destinations. We have our city tour packages, beach hotel packages, combo packages, special packages and guaranteed departure packages offer for you!

What is the difference of Sharing Tours from Private Tours?

Sharing Tours are provided for individuals in an affordable and convenient way of discovering the city which includes 10 Audio Multilingual Guiding service and set to a sharing bus with other travelers while Private Tours are for guests who preferred customized and personalized experience of city tours with private vehicle, own driver and a live tour guide assistance for your travel journey.

What is Airport Transfers Service?

Airport Transfer services offer a personalized meet & greet from your arrival/departure time and provides one way or roundtrip transfers in an air-conditioned deluxe vehicle of your choice from/to your hotel accommodation.



General Questions:

Where is the best place to visit in Abu Dhabi?

There are several places to visit in Abu Dhabi but the famous one are the Sheikh Zayed Grand Mosque, Louvre Museum, Ferrari World, Heritage Village, Emirates Palace and more. Those landmarks are entitled for free entrance and some are required of tickets to purchase. We at Gray Line are offering those tickets and visits to provide you more convenient way of visiting the landmarks.

Abu Dhabi is known for?

Abu Dhabi is known as the Capital City of UAE and natural resources for Oil & Gas as well as the beautiful Eastern Mangroves and Desert of the City.

How to get to Abu Dhabi from other Emirates?

Abu Dhabi is located in the southeastern side of the Arabian Peninsula and far across the other Emirates. Travelling from other Emirates may take up to more than an hour land travel. Available mode of transportations is Bus to get to Abu Dhabi City. Once Hyperloop UAE is done, it will be the fastest way to travel from Dubai to Abu Dhabi with only 12 minutes of duration time.

Where is Al Ain City?

Al Ain City is part of the Emirate of Abu Dhabi, it lies on the Eastern Region of the city and closed to the Oman border. The City is known for the one of the highest mountains in the UAE – “Jebel Hafeet Mountains” where you can sight the whole city from 3,000 ft. below sea level.

Are there any restrictions for photography?

Taking photography in public is acceptable but keep it on mind that it is better to ask permission before taking photos of people specifically for women to show respect and awareness for them and their religion.



General Questions:

How to go to Fujairah & Ras Al Khaimah?

Fujairah & Ras Al Khaimah is two of the 7 emirates of UAE. It is located near the East Coast of the country. Several transportation are available to reach the two emirates which we also offer from Dubai or vice versa with our deluxe air-conditioned vehicles

What are the attractions to see in Fujairah & Ras Al Khaimah?

Main attractions in Fujairah & Ras Al Khaimah are mainly the highest mountain in UAE known as Jebel Jais and its beautiful east coast beach.

Why to visit Fujairah & Ras Al Khaimah?

Fujairah & Ras Al Khaimah are perfect for adventure travelers who wants an extraordinary tour experience including Mountain Drive and Hiking. This is a great way to test your endurance and ability to an exciting adventure.

What are the activities to do in Fujairah & Ras Al Khaimah?

The main activities in Fujairah & Ras Al Khaimah are mainly Desert & Mountain Safari because of its natural form mountains and golden desert dunes.

How long to travel from Dubai to Fujairah & Ras Al Khaimah?

Travelling from Dubai to Ras Al Khaimah will go at least 1h30 to reach the destination and approximately 2hrs to Fujairah from Dubai.



General Questions:

Where is Muscat?

Muscat is the Capital City of the Sultanate of Oman. The city is located on the Arabian Sea along the Gulf of Oman and approximately 4 hours’ drive from the City of Dubai in UAE.

What are the famous landmarks in Oman?

The most famous landmarks in Oman are the Sultan Qaboos Grand Mosque, some Forts & Castles and the Grand Canyon. We at Gray Line offer a great way to visit these wonderful sceneries with our Muscat Sightseeing Tour Products that you can enjoy.

How to go to Muscat from Dubai?

The fastest way to travel is through Air Travel with local airline like Fly Dubai or Air Arabia but aside from that there will be an available Bus routing from Dubai to Muscat daily which is operated by the Mwasalat Bus which departs at 6.20 am, 3.20 pm and 11.20 pm. The best way to reach the Muscat from Dubai or vice versa is through our Transfer Services with Multiday Tour experience both the UAE & OMAN.

Where is the best place to swim in Muscat?

The coast of Oman is a lovely spot to swim where you can do Sea Safari and some Dolphin Cruise and Sunset Dhow Cruise. Aside from that, there are also natural holes and water body that you can enjoy for swimming like Bimah Sinkhole and the Wadi Shab area.

What is the best desert in Oman?

Wahiba Sands is the most famous desert in Muscat. A Stretch of almost 200 kms in length and about 100 kms in width and is the perfect place for both the romantic and the adventurous.

What is the famous mosque in Oman?

Sultan Qaboos Mosque is the main mosque of Oman. You can visit this mosque daily to learn and appreciate the beauty of the mosque. We offer a Half Day Muscat Tour or Full Day Muscat Tour that includes the visit of the mosque and other Museums in the city.

What is the Religion in Oman?

The official religion in Oman is Islam. Omani people were one of the first people to embrace Islam voluntarily in around 630AD. There is also Christian Religion in the major areas of Sohar and Salalah.

What is the Spoken Language in Oman?

Arabic is the widely spoken language in the Oman. English is the 2nd language that people are using and clearly understood by everyone.

Are photography in public places are allowed in Oman?

Taking photography in public is acceptable but keeps it on mind that it is better to ask permission before taking photos of people specifically for women to show respect and awareness for them and their religion.



General Questions:

Where is Salalah?

Salalah is the City of Dhofar and is located in the southern part of Oman. It is the 3rd largest city following Seeb as the 2nd Muscat as the Capital City of Oman.

How to go to Salalah from Muscat?

Flying through a local airline is one way to get to Salalah from Muscat. But the good news it is that, we at Gray Line provides transfers to Salalah including our city tours to Salalah. This is a perfect way to discover the city without hassle and problem for your transportation to and from your hotel or vice versa.

Where is the best place to visit in Salalah?

The best place to visit in Salalah are the Al Mughaysl Beach and Marneef Cave, Wadi Darbat, Sumhuram Park or Rori, Taqah Castle, Lost City of Ubar, Rub Al Khail and many more. These places can be visited through our Salalah Sightseeing Tours which we provide a half day or full day including transfers and lunch for specific tours.

What is the best time to visit Salalah?

Travelers’ can visit Salalah whole year round but the ideal season to visit Salalah from June to August for its Monsoon months that is not common in other cities of Oman. During this time, Salalah is transforming to a beautiful boom of oasis due to the light that drizzles the cool air. Another option is to visit from September to February which is a dry season and a perfect way to visit the nature’s wildlife.


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Dubai - Deira
M02 Mezzanine Floor
Al Sayegh Building
Umm Hureir Rd, Oud Metha
P.O Box 186008
Dubai - UAE


Tel: + 971 4 234 0811
Whatsapp: + 971 52 509 7807
24/24 Emergency Number : + 971 52 509 7807

Fax: + 971 4 2555 391

Email: [email protected]