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Frequently Asked Questions

General Questions:

Why should I choose Gray Line?

Being a part of the Gray Line Worldwide brand recognised as a leader in creating and operating sightseeing day tours and excursions for over 100 years means you have the best of the best at your service.  

What is included in your tours?

As a rule of thumb our tours include complimentary pick up in all major hotels,shopping mall, round trip transportation and professional tour guides.

Do I have to use passport on your tours?

There is no need for passport on most of our tours. Bus some might we will advise you for those excursions take you between countries where standard regulations regarding passports apply.

What should I take with me on your tours?

You only need to take the most basic personal belongings with you for our day tours. A good idea is to bring a fanny-pack or a small backpack, but by no means is that a requirement. 

What languages do your offer on your tours? 

Our day tours and excursions are by default guided in new more than 10 languages. However, we have several tours that for Spanish, Italian, Portuguese, German, French, Japanese, Chinese, Russia & Korea... Click each tour to see what language apply.

How will I receive my tickets?

When you have completed the booking process there will be an electronic ticket on your screen that you can print out. You will also receive an e-mail with a voucher that you can print out.

How does pick up and drop off work?

We ask our passengers to be ready for pick up in front of hotel or house 30 – 45 minutes before scheduled departure of their tour in Emirates & Oman.

Gray Line shuttle busses collect passengers from hotels bring them to Gray Line Bus Terminal in Dubai (Metro - Dubai Internet City), which is the main departure location for our sightseeing tours.

For Abu Dhabi, Muscat, Fujairah, Salalah, Ras Al Khaimah we pick up from your hotel.  

Your electronic tickets and e-mail voucher contain detailed information on pick up and drop off. 

What are your pick up locations?

All hotels and larger guest houses in Dubai, Abu Dhabi, Muscat, Fujairah, Salalah, Ras Al Khaimah
Also at Dubai the Grayline Terminal (Metro - Dubai Internet City) 

When is my pick up & drop off? 

Pick up for tours starts 30-60 minutes before scheduled departure of tour. 
We ask our passengers to be ready for pick up in front of hotel or house 30 minutes before scheduled departure of their tour. 

Returning from tours passengers are dropped off at the hotels or guest houses they were pick up from or major shopping mall. Please check each tour conditions as drop off changes from one tours to the other.

Is smoking allowed on board your coaches? 

Smoking on board our coaches is strictly prohibited.  

What should I wear on your tours? 

Weather in Emirates & Oman is generally very good climate but very hot in summer & mild in winter.
We advise you to keep always a light sweet shirt in both seasons.

Air Conditioning is always strong everywhere.

Are meals included in your tours? 

Meals are only included in full day tours. However each tour has different inclusions please check.
Consumption of food or beverages on board our coaches is prohibited.

Why does the currency change at checkout?

Though you can select to view your tours in your native currency for ease of reference, the final transaction will be processed in USD or AED. This will display in the "Total cost" section on your purchase page. The approximate currency conversion shown is based on current information from multiple public sources. Please be aware that the actual conversion rates utilized by your card issuer or bank may vary from these public sources.


General Questions:

What is Dubai EXPO 2020?

The World Expo in Dubai in 2020 will be the first to be held in the MENA & SA (Middle East and North Africa & South Asia) region. It will consist of a series of pavilions connected by common themes that apply to all of humanity. The Expo provides a platform for the world’s best and brightest to display their most creative and ingenious ideas.

What is Dubai EXPO 2020 Tours?

Dubai EXPO 2020 Tours are designed to offer you a quality and convenient way of discovering the EXPO by adding our own version of Dubai City Tours & Ground Services with Guiding Services and taking you to the World Class Attractions all over the UAE at the same time.

What is Dubai EXPO 2020 Packages?

Dubai EXPO 2020 Packages adopted programs to explore the Dubai EXPO 2020 allowing our guests to discover UAE and the EXPO 2020 from Airport Meet & Greet Services to Hotel Transfers & Stay up to Tour Packages with Tickets to Dubai EXPO Site.

When is Dubai EXPO 2020?

Expo 2020 will run for six months from 1 October 2021 to 31 March 2022. It will be open seven days a week, from 10:00 to 00:00 on weekdays and 10:00 to 02:00 on weekends and special days.3

What is the main theme of Dubai EXPO 2020?

Expo 2020 centers on the theme of “Connecting Minds, Creating the Future.” This links back to three main ideas –
“Opportunity”, ”Mobility” and “Sustainability”, which will drive the Exhibition displays

Where is the location of Dubai EXPO 2020?

The main site of Expo Dubai 2020 will be a 438-hectare area (1083 acres) located between Dubai and Abu Dhabi cities, near Dubai emirate's western border with Abu Dhabi emirate.

How to find and go to the location of Dubai EXPO 2020 Site?

We offer Daily Roundtrip transfers from/to Dubai/Abu Dhabi Hotels - Dubai EXPO 2020 Site from 9am to 18h00.
Public Transportation is also available by taking the Dubai Metro Red Line that connects to Route 2020 Line at Nakheel Harbour and Tower Station

What is included in Dubai EXPO Ticket if I purchase?

Purchasing Dubai EXPO 2020 Tickets include one way or roundtrip transfers from your hotel to Dubai EXPO 2020 Site, City Tours and Packages with Overnight Hotel Stay to complete your EXPO Experience.

How to get ticket of Dubai EXPO 2020?

As an Official Dubai EXPO 2020 Ticket Reseller - You can buy your tickets in our website or email us directly on [email protected] to assist you.